Every company on Backbone MRP gets its own branded customer portal, and inviting a customer to it costs nothing — they never count as users. Below is the whole thing walked through for a demo company, ACME Manufacturing: their logo, their colors, their support details. Your customers sign in and track their own orders, shipments and invoices in real time, reading the same records your people work in rather than a nightly copy.
Share one link. Customers see your logo, a welcome message, and your support details — not a generic login.
Welcome to the ACME customer portal — sign in to track your orders, shipments, and invoices.
Username Password Sign InNew here? Create your account
After signing in, each customer lands on a simple hub into their Orders, Shipments, and Invoices — read-only and scoped to just their data.
You have access to your data with this vendor.
Your access is read-only — you can view and search this data, but nothing here can be changed.
Orders, Shipments, and Invoices each get a filterable list with totals. Every row opens the full document. (Shipments and Invoices look and work the same way.)
Tip: click any row to open the full order.
| Order # | Ship Location | Order Date | PO # | Total | Status |
|---|---|---|---|---|---|
| SO-24817 | Plant A — Elkhart, IN | 6/28/2026 | PO-55231 | $18,240.00 | Open |
| SO-24790 | Plant A — Elkhart, IN | 6/24/2026 | PO-55198 | $3,905.50 | Shipped |
| SO-24771 | West DC — Reno, NV | 6/21/2026 | PO-55142 | $41,120.75 | Shipped |
| SO-24755 | Plant B — Goshen, IN | 6/18/2026 | PO-55090 | $2,310.00 | Open |
| SO-24740 | West DC — Reno, NV | 6/15/2026 | PO-55051 | $9,875.20 | Shipped |
Opening a record shows every detail — here, an invoice with its line items, totals, and balance due.
| # | Part # | Description | Qty | Unit Price | Line Total |
|---|---|---|---|---|---|
| 1 | BRK-4471 | Steel mounting bracket, zinc-plated | 250 | $6.40 | $1,600.00 |
| 2 | FST-0912 | M8 flange bolt (box of 100) | 18 | $42.75 | $769.50 |
| 3 | GKT-3300 | Neoprene gasket, 3" ID | 120 | $4.05 | $486.00 |
| 4 | LBL-0021 | Compliance label roll | 10 | $105.00 | $1,050.00 |
| Invoice Total: | $3,905.50 | ||||
A customer who can answer their own “where is my order” question at eleven at night is a customer who does not phone your office about it at nine the next morning. That is the whole return on a portal, and it only works if what they see is the live record rather than an export — otherwise every answer has to be checked before it can be trusted, and you are back on the phone.
Portal access is read-only and scoped to that
customer’s own data. A branded portal address such as
/portal/your-name instead of a number is a $10/mo option;
the portal itself, and every customer you invite to it, is included.
See pricing ›